A customer portal is a private and secure website requiring a log-on. It allows you to share information and may contain order and payment data, account history and access to support mechanisms. When the customers can check things in real time, there is no need for them to contact customer service. Online services become the heart of the company operations.
When customer portals are built using the same CMS/DXP technology as the public websites, the digital experience grows even stronger. We can gather usage data and personalize the content and offering based on customer needs and preferences.
Main benefits of a customer portal: